Специализирани курсове
This course is suitable for anyone engaged in customer care and having direct contact with customers. The course offers a variety of communication skills in the field of hotels, banks, customer care centres and other institutions. Learners will be able to acquire knowledge and skills for polite and adequate language expression and to facilitate communication at work.
This course gives you the opportunity to acquire knowledge of all the specifics related to the work in the field of customer care - communication, solving different problems, preparing the necessary strategies for the different customers.
This course gives you the opportunity to acquire knowledge of all the specifics related to the work in the field of customer care - communication, solving different problems, preparing the necessary strategies for the different customers.
1. ВЪВЕДЕНИЕ В ОБСЛУЖВАНЕ НА КЛИЕНТИ | |
Успехът в обслужването на клиенти; Длъжности в обслужването на клиенти; Изненадващи факти за обслужването на клиенти; | 120 мин. |
2. ЛИЦЕ В ЛИЦЕ С КЛИЕНТИТЕ | |
Езикът на тялото; Фирмено посещение; Правила при срещи; По време на изложения; Невидимият клиент | 120 мин, |
3. ОБСЛУЖВАНЕ НА КЛИЕНТИ ПО ТЕЛЕФОНА | |
Общи разговори по телефона; Телефонното обаждане, свързано с "обслужване на клиенти"; Какво всъщност чуват клиентите? | 120 мин. |
4. УСПЕХ НА КОЛ ЦЕНТРОВЕТЕ | |
Приемане на поръчка; Гореща линия (разрешаване на проблеми); Концентрирани в обслужване на клиенти кол центрове | 120 мин. |
5. ОБСЛУЖВАНЕ НА КЛИЕНТИ ПИСМЕНО | |
Ефективни писма и мейли; Официални и неофициални стилове на писане; Петте най - важни неща в писането при обслужване на клиенти; Казуси | 120 мин. |
6. РАЗРЕШАВАНЕ НА ПРОБЛЕМИ И ОПЛАКВАНИЯ | |
Стратегии и политики при оплаквания; Извинително писмо; Разясняване на фирмена политика; Някои варианти при боравене с оплаквания и проблеми | 120 мин. |
If you are not sure about your language level, take a free test on our platform.
My Intellect е вашият личен електронен дневник, който ви помага бързо и лесно да проследявате всичките си дейности, както и да решавате тестове за по-бърз напредък в изучаването на езика.
This app is made entirely for you. You'll have reminders for every homework or test and never miss a new one.
Keep track of all your assignments and don't miss an opportunity to show what you've learned. We try to give you as much value and motivation as possible
Intellect Word! is a proprietary linguistic development program based on the principles of the SuperMemo+ space repetition model, in symbiosis with the works of Tony Buzan and Pimsleur, developed and built in Fibonacci's golden section. The research, production and implementation of the Intellect Word! project is the result of many years of work by the RND department of Intellect Schools.
We will remember and track your knowledge, allowing the words in your memory to be retold at the right moment.
In our practice of over 23+ years, we have found that there are two types of people: those who learn from the language they are more familiar with and those who learn from the language that is new to them.
Start learning words nowOur customers are our mirror. It is extremely important for us to receive sincere feedback about training with us.
English, B2
I find the practical orientation very helpful, as well as all the supplementary materials the teacher provides.
English, A2
The most useful thing was that we communicated mainly in English, we had the opportunity to listen and practice speaking.
English, B1
Everything was helpful - the explanations of the rules, the grammar exercises, the reading comprehension tests.
Italian, A1
Very good teacher with a broken down teaching approach that met my expectations. I would continue my studies at a later stage.
Italian, A1
With gratitude for the very high and professional level of teaching - with dedication and at the same time - flexibility to the level of learners, optimal pace, clear and concise presentation of grammar rules.
German, A2.1
I'm still taking the course, but I would say I'm finding it extremely useful: - The right attitude of our teacher, we are in different age groups and goals and she finds the way and the way to motivate us to build up .
Hurry to claim your place, our courses are limited and places run out fast.
Make an enquiryPlease fill in the form below. One of our consultants will contact you to help you with your selection and answer your questions.