English for Customer Care

Специализирани курсове

Who is it suitable for?

This course is suitable for anyone engaged in customer care and having direct contact with customers. The course offers a variety of communication skills in the field of hotels, banks, customer care centres and other institutions. Learners will be able to acquire knowledge and skills for polite and adequate language expression and to facilitate communication at work.

What will you be able to do after the course?

This course gives you the opportunity to acquire knowledge of all the specifics related to the work in the field of customer care - communication, solving different problems, preparing the necessary strategies for the different customers.

What will you be able to do after the course?

This course gives you the opportunity to acquire knowledge of all the specifics related to the work in the field of customer care - communication, solving different problems, preparing the necessary strategies for the different customers.

Успехът в обслужването на клиенти; Длъжности в обслужването на клиенти; Изненадващи факти за обслужването на клиенти; 120 мин.
Езикът на тялото; Фирмено посещение; Правила при срещи; По време на изложения; Невидимият клиент 120 мин,
Общи разговори по телефона; Телефонното обаждане, свързано с "обслужване на клиенти"; Какво всъщност чуват клиентите? 120 мин.
Приемане на поръчка; Гореща линия (разрешаване на проблеми); Концентрирани в обслужване на клиенти кол центрове 120 мин.
Ефективни писма и мейли; Официални и неофициални стилове на писане; Петте най - важни неща в писането при обслужване на клиенти; Казуси 120 мин.
Стратегии и политики при оплаквания; Извинително писмо; Разясняване на фирмена политика; Някои варианти при боравене с оплаквания и проблеми 120 мин.
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Frequently Asked Questions
Courses at Intellect usually last between 2 and 3 months, during which time one language level is covered. In these hours you have included, in addition to live classes, work in our intelligent platform Intellect Modus.
Classes are usually held twice a week for 3 astronomical hours. It is possible that the course may be of a different intensity if this is necessary for you to get into the material more quickly.
Yes, we offer both face-to-face and online courses, on a dedicated language school platform called Intellect. If you would like to take a look at our online courses, visit www.intellectica.online.
Our teachers are qualified and have many years of experience in teaching foreign languages. You can view their profiles on our website or ask our administrator.
Each lesson includes grammar, vocabulary, listening, speaking and writing so that you can adequately develop all your senses. The programme is well balanced and gradually guides you through the language.
All teaching materials are purchased additionally. Intellect can provide you with materials, and you have the option to provide your own materials in case you already have the textbook or wish to obtain it yourself.
Yes, we offer a free placement test that determines your language level with great accuracy. In most cases, we will ask you to complete this test to make sure that this really is your level and the group you are in is for you.
A personal diary for every Intellect student

My Intellect е вашият личен електронен дневник, който ви помага бързо и лесно да проследявате всичките си дейности, както и да решавате тестове за по-бърз напредък в изучаването на езика.

Personalized training

This app is made entirely for you. You'll have reminders for every homework or test and never miss a new one.

Always be motivated and organised

Keep track of all your assignments and don't miss an opportunity to show what you've learned. We try to give you as much value and motivation as possible

Learn words with ease and Word by Intellect

Intellect Word! is a proprietary linguistic development program based on the principles of the SuperMemo+ space repetition model, in symbiosis with the works of Tony Buzan and Pimsleur, developed and built in Fibonacci's golden section. The research, production and implementation of the Intellect Word! project is the result of many years of work by the RND department of Intellect Schools.

Memorize more easily, methodically and quickly.

We will remember and track your knowledge, allowing the words in your memory to be retold at the right moment.

Choose straight or reverse learning method.

In our practice of over 23+ years, we have found that there are two types of people: those who learn from the language they are more familiar with and those who learn from the language that is new to them.

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What do people think of us?

Our customers are our mirror. It is extremely important for us to receive sincere feedback about training with us.

Client who has completed training in

English, A2

My tutor is a unique professional! Idea/Recommendation - when training IT people (like our group), a module could be inserted that is missing in the standard textbook and curriculum, but would be useful from the start - for additional email writing and IT-oriented information.

Client who has completed training in

Bulgarian Spelling and Punctuation

I would like to give our lady an Excellent rating because she is an Excellent educator and teacher. She was very good in leading our lessons, giving us the extra exercises and presenting the grammar in a very structured and synthesized way.

Client who has completed training in

German, A2.1

I'm still taking the course, but I would say I'm finding it extremely useful: - The right attitude of our teacher, we are in different age groups and goals and she finds the way and the way to motivate us to build up .

Client who has completed training in

German, B2.1

Hello, The course is really useful and well organized. Thank you!

Client who has completed training in

English, B2

Every lesson was useful and taught with interest for me.

Client who has completed training in

English, B1

Everything was extremely helpful for me! I was able to improve my level, and working with the tutor was more than a pleasure!

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